Here is my design to build a cyborg.

You just have a search engine, and as the user types in queries to the
cyborg, the program searches for the best possible responses.  Then a
support agent chooses a question.  Once the question is chosen the
program plays like 20 questions, and the technical support agent can
browse through those questions or move backwards and forwards in the
nest of 20 questions to pick other answers with the search engine.

The technical support agents at AOL use software like this, and the
people on the phone do it to to make sure they keep clients and get
buisness.  But they are paying people in india 10 cents an hour to use
the software to do this, when they can barely speak english.

My idea it to create an open source version of this software, and get
Americans using it to talk to each other to answer questions about
Linux, or get life coaching and counseling.  It is simple to write the
code, but we need people to program the responses!

And it isn't that hard to link people up to webpages for serious
inquiries.